Monica CRM and SMSC.ru automations — Customer Support

Ready-made scenarios where Monica CRM and SMSC.ru work for you (customer support): pick one — a copy appears in your account and runs on its own.

58 scenarios

A form request — a tracker task and a team alert
Website enquiry intake — a ticket log and an instant reply
A form request into a tracker issue
Support email sorts itself and becomes tasks
Sorting customer feedback by category with alerts
Early churn-risk detection from Zendesk tickets
Support email triage: category, priority, a ticket and alerts for the critical ones
Knowledge-base freshness monitoring — overdue articles come to you
Support from chat and email in one place
Email and form requests in one stream, prioritised and auto-answered
Incoming messages routed to the right team
Instant property answers in the messenger — with hot buyers passed to an agent
Customer-feedback triage with tickets — automatically
Fast-track VIP support tickets — instant task and alert
Routing incoming requests to the right department
Tickets prioritized by importance, tasks created for you
Win-back emails to lapsed customers — personal, on-brand, every day
Collect testimonials, analyse them and thank the customer
All customer inquiries in one place — from email and web forms
Round-the-clock answers to hotel guests, in their own language
Call analysis: an unhappy client pings the manager immediately
Stuck tickets, followed up automatically
Inbound call triage: substance, urgency and a row in your sheet
Urgent tickets become tasks and an instant team alert
Customer escalations found automatically and routed to the team
A wall of love: positive reactions logged and shared with the team
A personal reply to every webinar attendee, automatically
Support inbox triage: urgent to the team, routine answered automatically
Data-privacy complaint handling: register, reply, notify
Smart support triage with Monica CRM
Instant call breakdown: objections, risks and the next step
Collect client reviews and summarize them to chat automatically
A weekly breakdown of your team's calls — details in a sheet, summary in chat
Form feedback sorts itself: tasks, table, alerts
Support triage by urgency, done automatically
An FAQ base that grows itself from your support emails
Sales call analysis that updates the CRM for you
AI dish recommendations for every order in the messenger
Sales call breakdown: transcript, lead status, task
All support tickets in one live spreadsheet
Catch churning customers early: record updated, task created, team alerted
Support metrics from two systems — in one weekly report
A knowledge base from support tickets — automatically
Sales call reviews with coaching for your reps
Tell customers their bug is fixed — the moment the issue closes
SLA monitoring that warns before a ticket breaches
Support auto-replies from a knowledge base, with hard cases handed to a human
Tickets: automatic triage by category and deadline reminders
Customer feedback sorted into themes, tasks and a weekly report
A full new-client welcome after the form
Website enquiries: contact, ticket and reply with no manual entry
Support tickets turned into a prioritized engineering backlog
Social messages get sorted, and you approve each reply with a tap
Tester feedback triage: tickets, knowledge base and a reply to the author
Meeting recording → tasks, a client email and an updated CRM record
Feedback triage and customer replies — automatically
An assistant for customer chats, from your product info
A clinic assistant in your messenger: answers, bookings, hand-off to a human