Scriptera
Monica CRM and SMS.ru automations — Customer Support
Ready-made scenarios where Monica CRM and SMS.ru work for you (customer support): pick one — a copy appears in your account and runs on its own.
8 scenarios
- Form feedback turned into tasks across your trackers
- Call transcripts — straight into your spreadsheet and base
- Tickets prioritized by importance, tasks created for you
- Requests from messenger and email in one stream — with priority
- An FAQ base that grows itself from your support emails
- Support triage by urgency, done automatically
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Feedback triage and customer replies — automatically
