OkoCrm and SMSC.ru automations — Customer Support

Ready-made scenarios where OkoCrm and SMSC.ru work for you (customer support): pick one — a copy appears in your account and runs on its own.

55 scenarios

A breakdown of client feedback and a ready post from each
Website enquiry intake — a ticket log and an instant reply
Sorting customer feedback by category with alerts
Early churn-risk detection from Zendesk tickets
Knowledge-base freshness monitoring — overdue articles come to you
Support email triage: category, priority, a ticket and alerts for the critical ones
Support from chat and email in one place
Routing incoming requests to the right department
Instant property answers in the messenger — with hot buyers passed to an agent
Email and form requests in one stream, prioritised and auto-answered
Tickets from email and forms — into one stream
Social replies — straight into your work chat and your database
All customer inquiries in one place — from email and web forms
Collect testimonials, analyse them and thank the customer
Tickets prioritized by importance, tasks created for you
Inbound call triage: substance, urgency and a row in your sheet
Call analysis: an unhappy client pings the manager immediately
Round-the-clock answers to hotel guests, in their own language
Stuck tickets, followed up automatically
A personal reply to every webinar attendee, automatically
A wall of love: positive reactions logged and shared with the team
Instant call breakdown: objections, risks and the next step
Feedback triage: angry to chat, questions answered, ideas filed
Feedback requests sent the moment a ticket is closed
Support inbox triage: urgent to the team, routine answered automatically
Data-privacy complaint handling: register, reply, notify
Collect client reviews and summarize them to chat automatically
Sales call analysis that updates the CRM for you
Form feedback sorts itself: tasks, table, alerts
Support triage by urgency, done automatically
A weekly breakdown of your team's calls — details in a sheet, summary in chat
AI dish recommendations for every order in the messenger
An FAQ base that grows itself from your support emails
Sales call breakdown: transcript, lead status, task
Smart triage and replies for form inquiries
Tenant complaints: triage, technician dispatch, acknowledgement and SLA tracking
A summary of support tickets — topics and customer mood
All support tickets in one live spreadsheet
Support metrics from two systems — in one weekly report
A knowledge base from support tickets — automatically
Sales call reviews with coaching for your reps
Support emails into Jira tickets with an AI reply
SLA monitoring that warns before a ticket breaches
Tell customers their bug is fixed — the moment the issue closes
Support auto-replies from a knowledge base, with hard cases handed to a human
Payment issue handling: a reply to the customer, an escalation to the team
Tickets: automatic triage by category and deadline reminders
Customer feedback sorted into themes, tasks and a weekly report
A full new-client welcome after the form
Support tickets turned into a prioritized engineering backlog
Social messages get sorted, and you approve each reply with a tap
Tester feedback triage: tickets, knowledge base and a reply to the author
Meeting recording → tasks, a client email and an updated CRM record
Feedback triage and customer replies — automatically
A clinic assistant in your messenger: answers, bookings, hand-off to a human