Scriptera
Salesforce and ServiceNow automations — Customer Support
Ready-made scenarios where Salesforce and ServiceNow work for you (customer support): pick one — a copy appears in your account and runs on its own.
38 scenarios
- New tickets in Salesforce — Updating records in ServiceNow
- New contacts in Salesforce — Updating users in ServiceNow
- New users in Salesforce — Running apis in ServiceNow
- New files in Salesforce — Deleting users in ServiceNow
- Updated tasks in Salesforce — Updating users in ServiceNow
- New leads in Salesforce — Deleting users in ServiceNow
- New tickets in Salesforce — Users in ServiceNow
- New tickets in Salesforce — Records in ServiceNow
- Updated tickets in Salesforce — Records in ServiceNow
- Updated tickets in Salesforce — Records in ServiceNow
- New tickets in Salesforce — Orders in Cdek
- New users in ServiceNow — Tickets in Salesforce
- Found: incidents in ServiceNow — Tickets in Salesforce
- Found: files in Salesforce — Deleting users in ServiceNow
- New contacts in Salesforce — Updating users in ServiceNow
- Updated users in ServiceNow — Tickets in Salesforce
- New files in ServiceNow — Updating tickets in Salesforce
- New records in ServiceNow — Tickets in Salesforce
- Found: records in ServiceNow — Tickets in Salesforce
- Urgent messages from Telegram — into Telegram and Salesforce
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Early churn-risk detection from Salesforce tickets
- Form feedback turned into tasks across your trackers
- Support emails become tickets with a priority attached
- Tickets prioritized by importance, tasks created for you
- Stuck tickets, followed up automatically
- Collect client reviews and summarize them to chat automatically
- Customer feedback from every channel, turned into themes and tasks
- Support metrics from two systems — in one weekly report
- Tell customers their bug is fixed — the moment the issue closes
- SLA monitoring that warns before a ticket breaches
- Voice of the customer from every channel: collected, clustered, acted on
- Customer feedback sorted into themes, tasks and a weekly report
- A satisfaction survey after every deal, with replies sorted
- A full new-client welcome after the form
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Feedback triage and customer replies — automatically
