Scriptera
SMSC.ru automations — Customer Support
Ready-made scenarios where SMSC.ru works for you (customer support): pick one — a copy appears in your account and runs on its own.
130 scenarios
- Negative feedback — straight to your team chat
- Unassigned support tickets — as a list in smscRu
- A breakdown of client feedback and a ready post from each
- Support emails, summarized into your messenger
- Support emails — into tickets automatically
- Website enquiry intake — a ticket log and an instant reply
- A form request — a tracker task and a team alert
- Collect guest feedback into a sheet, with team alerts
- Team alerts for new support tickets
- A bot in smscRu that answers messages itself
- Support email sorts itself and becomes tasks
- A form request into a tracker issue
- Support tickets — as a thread in your team chat
- An assistant in your team chat that answers on its own
- Sorting customer feedback by category with alerts
- Bad reviews go straight to your team chat and into a case
- An AI helper on a command in your work chat
- Ready marketing quotes from customer feedback
- Product review triage — with a task and an alert on negatives
- Early churn-risk detection from Zendesk tickets
- New app reviews — emailed the moment they appear
- An AI bot in smscRu with conversation memory
- New bugs — straight to the right team
- Knowledge-base freshness monitoring — overdue articles come to you
- Support from chat and email in one place
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Review replies with approval for the tricky ones — automatically
- Customer-feedback triage with tickets — automatically
- Fast-track VIP support tickets — instant task and alert
- Support email replies from your knowledge base
- Instant property answers in the messenger — with hot buyers passed to an agent
- Automatic triage of support emails
- An AI assistant in your team chat — searches and answers on the spot
- Incoming messages routed to the right team
- Email and form requests in one stream, prioritised and auto-answered
- Routing incoming requests to the right department
- Collect testimonials, analyse them and thank the customer
- Tickets from email and forms — into one stream
- Subscription retention — the email lands before the cancellation
- Social replies — straight into your work chat and your database
- All customer inquiries in one place — from email and web forms
- Call quality scoring with coaching feedback emailed to the agent
- Tickets prioritized by importance, tasks created for you
- Reviews and ready draft replies — in your inbox every morning
- Customer sentiment analysis in your CRM — an email on negatives
- Win-back emails to lapsed customers — personal, on-brand, every day
- Round-the-clock answers to hotel guests, in their own language
- Stuck tickets, followed up automatically
- Answers from your knowledge base, right in your messenger
- Near-deadline ticket reminders in Teams
- Call analysis: an unhappy client pings the manager immediately
- Inbound call triage: substance, urgency and a row in your sheet
- Upsell signals from support tickets
- A personal reply to every webinar attendee, automatically
- A wall of love: positive reactions logged and shared with the team
- Customer escalations found automatically and routed to the team
- Urgent tickets become tasks and an instant team alert
- Support tickets sorted by topic — counted and summarized to email
- Instant call breakdown: objections, risks and the next step
- Support inbox triage: urgent to the team, routine answered automatically
- Data-privacy complaint handling: register, reply, notify
- Smart support triage with amoCrm
- Churn risk scored from activity — with a different action for each level
- Email replies with the client's history in mind — with your approval
- A support ticket digest — every morning
- Feedback requests sent the moment a ticket is closed
- Feedback triage: angry to chat, questions answered, ideas filed
- Tracking customer sentiment across support tickets
- Rating monitoring for your venues, with the reason attached
- Ticket triage and escalation with response-time control
- Collect client reviews and summarize them to chat automatically
- Support performance report with SLA — by email
- Sales call analysis that updates the CRM for you
- Support triage by urgency, done automatically
- An FAQ base that grows itself from your support emails
- Customer feedback routed by team and mood into your work chat
- Form feedback sorts itself: tasks, table, alerts
- A weekly breakdown of your team's calls — details in a sheet, summary in chat
- AI dish recommendations for every order in the messenger
- Satisfaction surveys after tickets close — automatic
- Sales call breakdown: transcript, lead status, task
- A chat support bot with email notifications
- Smart triage and replies for form inquiries
- Catch churning customers early: record updated, task created, team alerted
- Tenant complaints: triage, technician dispatch, acknowledgement and SLA tracking
- A summary of support tickets — topics and customer mood
- All support tickets in one live spreadsheet
- Support ticket replies drawn from your own FAQ list
- Support metrics from two systems — in one weekly report
- A knowledge base from support tickets — automatically
- An AI chat on your site: answers visitors and books appointments
- Sales call reviews with coaching for your reps
- Support emails into Jira tickets with an AI reply
- Business review analysis with a report to your messenger
- SLA monitoring that warns before a ticket breaches
- Support auto-replies from a knowledge base, with hard cases handed to a human
- Tell customers their bug is fixed — the moment the issue closes
- Reply to customer emails from your own documents — automatically
- Tickets: automatic triage by category and deadline reminders
- Customer feedback sorted into themes, tasks and a weekly report
