Telegram and WhatsApp Business Cloud automations — Customer Support

Ready-made scenarios where Telegram and WhatsApp Business Cloud work for you (customer support): pick one — a copy appears in your account and runs on its own.

9 scenarios

Urgent messages from Telegram — into WhatsApp Business Cloud and Zendesk
Social replies — straight into your work chat and your database
A summary of support tickets — topics and customer mood
Questions about your documents — from any channel
Customer chats from a messenger — as threads in your team chat
A messenger support bot for your store: orders and stock
Messenger assistant: questions, orders and tracking
One support assistant for chat and email, with human handoff
AI support across every channel, grounded in your docs