Scriptera
Telegram and Zammad automations — Customer Support
Ready-made scenarios where Telegram and Zammad work for you (customer support): pick one — a copy appears in your account and runs on its own.
20 scenarios
- New messages in Telegram — Updating tickets in Zammad
- New messages in Telegram — Tickets in Zammad
- New messages in Telegram — Deleting users in Zammad
- Updated tickets in Zammad — Sending messages in Telegram
- New tickets in Zammad — Sending messages in Telegram
- New messages in Telegram — Tickets in Zammad
- New messages in Telegram — Updating users in Zammad
- Found: files in Telegram — Deleting users in Zammad
- New messages in Telegram — Tickets in Zammad — variant 3
- Urgent messages from Telegram — into Telegram and Zammad
- Unassigned support tickets — as a list in Telegram
- Emails from mailgun — as tickets in Zammad and an alert in Telegram
- Chat messages — into support tickets
- Early churn-risk detection from Zammad tickets
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- Support metrics from two systems — in one weekly report
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
