Scriptera
Affinity and Enkod automations — Ticket Triage & Routing
Ready-made scenarios where Affinity and Enkod work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.
8 scenarios
- Routing incoming requests to the right department
- Tickets prioritized by importance, tasks created for you
- Requests from messenger and email in one stream — with priority
- Form feedback sorts itself: tasks, table, alerts
- Support triage by urgency, done automatically
- Smart triage and replies for form inquiries
- Tickets: automatic triage by category and deadline reminders
- Tester feedback triage: tickets, knowledge base and a reply to the author
