ScripteraTicket Triage & Routing
18 scenarios
Handling stalled tickets: answers, reminds and closes on its ownTicket triage with a suggested resolutionRouting incoming requests to the right departmentSorting requests: an answer from the base or a ServiceNow ticket
- Handling stalled tickets: answers, reminds and closes on its own
- Ticket triage with a suggested resolution
- Routing incoming requests to the right department
- Sorting requests: an answer from the base or a ServiceNow ticket
- AI replies to customers in your messenger — 24/7
- Draft replies to website inquiries — ready on their own
- New bugs — straight to the right team
- Auto-assigning stale tickets by workload
- Sorting and routing incoming email — on its own
- Support tickets sorted by topic — counted and summarized to email
- Triage of incoming tickets — type, severity and priority automatically
- Tickets: automatic triage by category and deadline reminders
- Form feedback sorts itself: tasks, table, alerts
- Support email sorts itself and becomes tasks
- Messenger support: answers from your knowledge base, calls a human in time
- Support ticket triage — simple ones close, hard ones go to an engineer
- Requests from messenger and email in one stream — with priority
- Feedback triage: angry to chat, questions answered, ideas filed
