Scriptera
Битрикс24 automations — Ticket Triage & Routing
Ready-made scenarios where Битрикс24 works for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.
9 scenarios
- Support email sorts itself and becomes tasks
- Form feedback turned into tasks across your trackers
- Incoming messages routed to the right team
- Fast-track VIP support tickets — instant task and alert
- Tickets prioritized by importance, tasks created for you
- Ticket triage and escalation with response-time control
- Support tickets turned into tracker tasks automatically
- Feedback from every channel into a prioritized queue
- Tester feedback triage: tickets, knowledge base and a reply to the author
