Calltouch and Mandrill automations — Ticket Triage & Routing

Ready-made scenarios where Calltouch and Mandrill work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.

4 scenarios

Routing incoming requests to the right department
Tickets prioritized by importance, tasks created for you
Form feedback sorts itself: tasks, table, alerts
Tester feedback triage: tickets, knowledge base and a reply to the author