Copper and Microsoft Teams automations — Ticket Triage & Routing

Ready-made scenarios where Copper and Microsoft Teams work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.

6 scenarios

Fast-track VIP support tickets — instant task and alert
Incoming messages routed to the right team
Tickets prioritized by importance, tasks created for you
Customer escalations found automatically and routed to the team
Feedback from every channel into a prioritized queue
Tester feedback triage: tickets, knowledge base and a reply to the author