Crowd.dev and WhatsApp Business Cloud automations — Ticket Triage & Routing

Ready-made scenarios where Crowd.dev and WhatsApp Business Cloud work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.

6 scenarios

Incoming messages routed to the right team
Fast-track VIP support tickets — instant task and alert
Tickets prioritized by importance, tasks created for you
Customer escalations found automatically and routed to the team
Feedback from every channel into a prioritized queue
Tester feedback triage: tickets, knowledge base and a reply to the author