Customer.io and LoneScale automations — Ticket Triage & Routing

Ready-made scenarios where Customer.io and LoneScale work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.

3 scenarios

Support email triage: category, priority, a ticket and alerts for the critical ones
Requests from messenger and email in one stream — with priority
Support triage by urgency, done automatically