Scriptera
Devino and SMSC.ru automations — Ticket Triage & Routing
Ready-made scenarios where Devino and SMSC.ru work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.
6 scenarios
- Tickets prioritized by importance, tasks created for you
- Feedback triage: angry to chat, questions answered, ideas filed
- Form feedback sorts itself: tasks, table, alerts
- Smart triage and replies for form inquiries
- Tickets: automatic triage by category and deadline reminders
- Tester feedback triage: tickets, knowledge base and a reply to the author
