Discord and SourceCraft automations — Ticket Triage & Routing

Ready-made scenarios where Discord and SourceCraft work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.

5 scenarios

Fast-track VIP support tickets — instant task and alert
Incoming messages routed to the right team
Tickets prioritized by importance, tasks created for you
Customer escalations found automatically and routed to the team
Tester feedback triage: tickets, knowledge base and a reply to the author