Scriptera
Enkod automations — Ticket Triage & Routing
Ready-made scenarios where Enkod works for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.
17 scenarios
- Support email sorts itself and becomes tasks
- Form feedback turned into tasks across your trackers
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Routing incoming requests to the right department
- Email and form requests in one stream, prioritised and auto-answered
- Tickets prioritized by importance, tasks created for you
- Support tickets sorted by topic — counted and summarized to email
- Requests from messenger and email in one stream — with priority
- Feedback triage: angry to chat, questions answered, ideas filed
- Support triage by urgency, done automatically
- Form feedback sorts itself: tasks, table, alerts
- Smart triage and replies for form inquiries
- Draft replies to website inquiries — ready on their own
- Tickets: automatic triage by category and deadline reminders
- Inbox triage and draft replies to common questions
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Messenger support: answers from your knowledge base, calls a human in time
