Express and Jira Software automations — Ticket Triage & Routing

Ready-made scenarios where Express and Jira Software work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.

8 scenarios

New bugs — straight to the right team
Fast-track VIP support tickets — instant task and alert
Incoming messages routed to the right team
Tickets prioritized by importance, tasks created for you
Customer escalations found automatically and routed to the team
Ticket triage and escalation with response-time control
Tester feedback triage: tickets, knowledge base and a reply to the author
Handling stalled tickets: answers, reminds and closes on its own