Scriptera
Express and Onfleet automations — Ticket Triage & Routing
Ready-made scenarios where Express and Onfleet work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.
6 scenarios
- New bugs — straight to the right team
- Incoming messages routed to the right team
- Fast-track VIP support tickets — instant task and alert
- Tickets prioritized by importance, tasks created for you
- Customer escalations found automatically and routed to the team
- Tester feedback triage: tickets, knowledge base and a reply to the author
