Gmail and Mattermost automations — Ticket Triage & Routing

Ready-made scenarios where Gmail and Mattermost work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.

11 scenarios

Support email triage: category, priority, a ticket and alerts for the critical ones
Email and form requests in one stream, prioritised and auto-answered
Automatic triage of support emails
Tickets prioritized by importance, tasks created for you
Feedback triage: angry to chat, questions answered, ideas filed
Form feedback sorts itself: tasks, table, alerts
Support triage by urgency, done automatically
Smart triage and replies for form inquiries
Tenant complaints: triage, technician dispatch, acknowledgement and SLA tracking
Tickets: automatic triage by category and deadline reminders
Tester feedback triage: tickets, knowledge base and a reply to the author