Google Sheets and Mandrill automations — Ticket Triage & Routing

Ready-made scenarios where Google Sheets and Mandrill work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.

8 scenarios

Routing incoming requests to the right department
Tickets prioritized by importance, tasks created for you
Support tickets sorted by topic — counted and summarized to email
Feedback triage: angry to chat, questions answered, ideas filed
Smart triage and replies for form inquiries
Inbox triage and draft replies to common questions
Tester feedback triage: tickets, knowledge base and a reply to the author
Messenger support: answers from your knowledge base, calls a human in time