Google Sheets and Mattermost automations — Ticket Triage & Routing

Ready-made scenarios where Google Sheets and Mattermost work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.

7 scenarios

Email and form requests in one stream, prioritised and auto-answered
Automatic triage of support emails
Tickets prioritized by importance, tasks created for you
Feedback triage: angry to chat, questions answered, ideas filed
Support triage by urgency, done automatically
Smart triage and replies for form inquiries
Tester feedback triage: tickets, knowledge base and a reply to the author