Google Sheets and SMSC.ru automations — Ticket Triage & Routing

Ready-made scenarios where Google Sheets and SMSC.ru work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.

11 scenarios

Routing incoming requests to the right department
Automatic triage of support emails
Email and form requests in one stream, prioritised and auto-answered
Tickets prioritized by importance, tasks created for you
Support tickets sorted by topic — counted and summarized to email
Feedback triage: angry to chat, questions answered, ideas filed
Support triage by urgency, done automatically
Smart triage and replies for form inquiries
Inbox triage and draft replies to common questions
Tester feedback triage: tickets, knowledge base and a reply to the author
Messenger support: answers from your knowledge base, calls a human in time