Scriptera
Keap and Ldap automations — Ticket Triage & Routing
Ready-made scenarios where Keap and Ldap work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.
7 scenarios
- Routing incoming requests to the right department
- Tickets prioritized by importance, tasks created for you
- Form feedback sorts itself: tasks, table, alerts
- Customer feedback from every channel, turned into themes and tasks
- Draft replies to website inquiries — ready on their own
- Voice of the customer from every channel: collected, clustered, acted on
- Tester feedback triage: tickets, knowledge base and a reply to the author
