Scriptera
Keap and 1С automations — Ticket Triage & Routing
Ready-made scenarios where Keap and 1С work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.
6 scenarios
- Routing incoming requests to the right department
- Tickets prioritized by importance, tasks created for you
- Form feedback sorts itself: tasks, table, alerts
- Draft replies to website inquiries — ready on their own
- Tickets: automatic triage by category and deadline reminders
- Tester feedback triage: tickets, knowledge base and a reply to the author
