Mattermost and SendGrid automations — Ticket Triage & Routing

Ready-made scenarios where Mattermost and SendGrid work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.

6 scenarios

Tickets prioritized by importance, tasks created for you
Feedback triage: angry to chat, questions answered, ideas filed
Form feedback sorts itself: tasks, table, alerts
Smart triage and replies for form inquiries
Tickets: automatic triage by category and deadline reminders
Tester feedback triage: tickets, knowledge base and a reply to the author