Mattermost and SourceCraft automations — Ticket Triage & Routing

Ready-made scenarios where Mattermost and SourceCraft work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.

5 scenarios

Incoming messages routed to the right team
Fast-track VIP support tickets — instant task and alert
Tickets prioritized by importance, tasks created for you
Customer escalations found automatically and routed to the team
Tester feedback triage: tickets, knowledge base and a reply to the author