Scriptera
Scenarios for Microsoft Outlook — Ticket Triage & Routing
Ready-made scenarios for Microsoft Outlook: pick one — a copy appears in your account and runs on its own.
22 scenarios
- Support email sorts itself and becomes tasks
- Sorting and routing incoming email — on its own
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Email and form requests in one stream, prioritised and auto-answered
- Routing incoming requests to the right department
- Triaged support: replies and bug tickets
- Automatic triage of support emails
- Tickets prioritized by importance, tasks created for you
- Support tickets sorted by topic — counted and summarized to email
- Requests from messenger and email in one stream — with priority
- Feedback triage: angry to chat, questions answered, ideas filed
- Form feedback sorts itself: tasks, table, alerts
- Support triage by urgency, done automatically
- Smart triage and replies for form inquiries
- Tenant complaints: triage, technician dispatch, acknowledgement and SLA tracking
- Customer feedback from every channel, turned into themes and tasks
- Voice of the customer from every channel: collected, clustered, acted on
- Tickets: automatic triage by category and deadline reminders
- Feedback from every channel into a prioritized queue
- Inbox triage and draft replies to common questions
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Messenger support: answers from your knowledge base, calls a human in time
Any scenario from this collection can be launched in Scriptera: describe the task in plain words — it is built, launched and monitored for you.