Scriptera
1С automations — Ticket Triage & Routing
Ready-made scenarios where 1С works for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.
11 scenarios
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Form feedback turned into tasks across your trackers
- Email and form requests in one stream, prioritised and auto-answered
- Routing incoming requests to the right department
- Tickets prioritized by importance, tasks created for you
- Requests from messenger and email in one stream — with priority
- Support triage by urgency, done automatically
- Form feedback sorts itself: tasks, table, alerts
- Draft replies to website inquiries — ready on their own
- Tickets: automatic triage by category and deadline reminders
- Tester feedback triage: tickets, knowledge base and a reply to the author
