Scriptera
Salesforce automations — Ticket Triage & Routing
Ready-made scenarios where Salesforce works for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.
15 scenarios
- Support email sorts itself and becomes tasks
- New bugs — straight to the right team
- Form feedback turned into tasks across your trackers
- Auto-tagging of support tickets
- Incoming messages routed to the right team
- Triaged support: replies and bug tickets
- Fast-track VIP support tickets — instant task and alert
- Tickets prioritized by importance, tasks created for you
- Customer escalations found automatically and routed to the team
- Triage of incoming tickets — type, severity and priority automatically
- Support tickets turned into tracker tasks automatically
- Customer feedback from every channel, turned into themes and tasks
- Voice of the customer from every channel: collected, clustered, acted on
- Feedback from every channel into a prioritized queue
- Tester feedback triage: tickets, knowledge base and a reply to the author
