Scriptera
SMS.ru automations — Ticket Triage & Routing
Ready-made scenarios where SMS.ru works for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.
10 scenarios
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Form feedback turned into tasks across your trackers
- Routing incoming requests to the right department
- Email and form requests in one stream, prioritised and auto-answered
- Tickets prioritized by importance, tasks created for you
- Requests from messenger and email in one stream — with priority
- Form feedback sorts itself: tasks, table, alerts
- Support triage by urgency, done automatically
- Draft replies to website inquiries — ready on their own
- Tester feedback triage: tickets, knowledge base and a reply to the author
