Scriptera
Elastic Security and Mattermost automations — Tickets & Requests
Ready-made scenarios where Elastic Security and Mattermost work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
12 scenarios
- Updated tickets in Elastic Security — Sending messages in Mattermost
- New users in Mattermost — Tickets in Elastic Security
- New messages in Mattermost — Tickets in Elastic Security
- New tickets in Elastic Security — Sending messages in Mattermost
- New messages in Mattermost — Tickets in Elastic Security — variant 3
- Emails from mailgun — as tickets in Elastic Security and an alert in Mattermost
- Urgent messages from Telegram — into Mattermost and Zendesk
- Unassigned support tickets — as a list in Mattermost
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
