Elastic Security and Twake automations — Tickets & Requests

Ready-made scenarios where Elastic Security and Twake work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.

6 scenarios

Unassigned support tickets — as a list in Twake
Support tickets — as a thread in your team chat
A support ticket digest — every morning
A summary of support tickets — topics and customer mood
SLA monitoring that warns before a ticket breaches
Payment issue handling: a reply to the customer, an escalation to the team