Scriptera
Freshdesk and Zulip automations — Tickets & Requests
Ready-made scenarios where Freshdesk and Zulip work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
18 scenarios
- New tickets in Freshdesk — Sending messages in Zulip
- Updated users in Zulip — Tickets in Freshdesk
- Updated tickets in Freshdesk — Sending messages in Zulip
- New contacts in Freshdesk — Updating users in Zulip
- New messages in Zulip — Tickets in Freshdesk
- New users in Zulip — Tickets in Freshdesk
- Updated tickets in freshdesk — Users in Zulip
- Updated tickets in freshdesk — Sending messages in Zulip
- New messages in Zulip — Tickets in Freshdesk — variant 3
- Urgent messages from Telegram — into Zulip and Zendesk
- Unassigned support tickets — as a list in Zulip
- A list of open tickets for the team — every morning before standup
- Emails from mailgun — as tickets in Freshdesk and an alert in Zulip
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- SLA monitoring that warns before a ticket breaches
- Tell customers their bug is fixed — the moment the issue closes
- Payment issue handling: a reply to the customer, an escalation to the team
