Scriptera
Freshservice and Mailjet automations — Tickets & Requests
Ready-made scenarios where Freshservice and Mailjet work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
12 scenarios
- New emails in Mailjet — Updating tickets in Freshservice
- New emails in Mailjet — Tickets in Freshservice
- New tickets in Freshservice — Sending emails in Mailjet
- New emails in Mailjet — Tickets in Freshservice
- Urgent messages from Telegram — into Telegram and Freshservice
- Customer emails become support tickets with a spreadsheet log
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- A summary of support tickets — topics and customer mood
- Support ticket replies drawn from your own FAQ list
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
