Scriptera
Omnidesk and ServiceNow automations — Tickets & Requests
Ready-made scenarios where Omnidesk and ServiceNow work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
12 scenarios
- New users in ServiceNow — Tickets in Omnidesk
- New records in ServiceNow — Tickets in Omnidesk
- Found: records in ServiceNow — Tickets in Omnidesk
- Updated users in ServiceNow — Tickets in Omnidesk
- New files in ServiceNow — Updating tickets in Omnidesk
- Found: incidents in ServiceNow — Tickets in Omnidesk
- Urgent messages from Telegram — into Telegram and Omnidesk
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- SLA monitoring that warns before a ticket breaches
