Scriptera
Salesforce and Slack automations — Tickets & Requests
Ready-made scenarios where Salesforce and Slack work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
38 scenarios
- New messages in slack — Updating tickets in Salesforce
- New channels in Slack — Tickets in Salesforce
- New users in Salesforce — Updating statuses in slack
- Updated tasks in Salesforce — Updating users in Slack
- New contacts in Salesforce — Updating users in Slack
- New tickets in Salesforce — Updating statuses in slack
- New messages in slack — Tickets in Salesforce — variant 2
- New mentions in slack — Tickets in Salesforce
- New messages in Slack — Updating tickets in Salesforce
- New messages in Slack — Tickets in Salesforce
- New tickets in Salesforce — Updating channels in Slack
- New tickets in Salesforce — Sending messages in Slack
- New tickets in Salesforce — Sending messages in Slack
- New files in Slack — Updating tickets in Salesforce
- New tickets in Salesforce — Sending messages in Slack
- New tickets in Salesforce — Sending messages in Slack
- New contacts in Salesforce — Updating users in Slack
- New tickets in Salesforce — Sending messages in Slack — variant 2
- Updated tickets in Salesforce — Sending messages in Slack
- Updated users in Slack — Tickets in Salesforce
- New messages in Slack — Tickets in Salesforce
- New messages in Slack — Tickets in Salesforce — variant 3
- New messages in Slack — Tasks in Salesforce
- Emails from mailgun — as tickets in Salesforce and an alert in Slack
- Unassigned support tickets — as a list in Slack
- Urgent messages from Telegram — into Slack and Zendesk
- A form request — a tracker task and a team alert
- Chat messages — into support tickets
- Urgent tickets become tasks and an instant team alert
- A support ticket digest — every morning
- From support chat to tracker tickets automatically
- A summary of support tickets — topics and customer mood
- Tell customers their bug is fixed — the moment the issue closes
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- A full new-client welcome after the form
- Support tickets turned into a prioritized engineering backlog
- AI support across every channel, grounded in your docs
