Scriptera
Zammad and Zulip automations — Tickets & Requests
Ready-made scenarios where Zammad and Zulip work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
15 scenarios
- New tickets in Zammad — Sending messages in Zulip
- New users in Zulip — Tickets in Zammad
- Updated users in Zulip — Tickets in Zammad
- New messages in Zulip — Tickets in Zammad
- New messages in Zulip — Updating users in Zammad
- Updated tickets in Zammad — Sending messages in Zulip
- New messages in Zulip — Tickets in Zammad — variant 3
- Urgent messages from Telegram — into Zulip and Zammad
- A list of open tickets for the team — every morning before standup
- Emails from mailgun — as tickets in Zammad and an alert in Zulip
- Unassigned support tickets — as a list in Zulip
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
