Call quality scoring with coaching feedback emailed to the agent

The scenario picks up each new call recording, transcribes it, scores quality against your criteria and emails the agent clear, usable feedback.

  • Every call is scored, not a sample
  • Reviewed against your criteria, not by ear
  • Feedback reaches the agent at Send Email right away
  • Trigger is just a new recording in хранилище
Google Drive
Set it upScriptera

How it works

To connect Send Email and Google Drive, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Google Drive Trigger
  2. Then: Download file
  3. Then: Transcribe
  4. Then: AI Quality Analyst
  5. Then: AI Quality Control (QC) Manager
  6. Then: Send a message
  7. Then: Memory
  8. Then: Structured Output Parser
  9. Then: Structured Output Parser1
  10. Then: GPT-4o
  11. Then: GPT-4o1

You can launch this Send Email + Google Drive integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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