Chat messages — into support tickets

The scenario reads Telegram, logs the right messages as tickets in HaloPSA and tasks in ServiceNow, replying to the customer.

• Chat requests don't get lost
• A ticket in HaloPSA and a task in ServiceNow
• The customer gets an instant confirmation
• Irrelevant messages pass by

TelegramTelegramMicrosoft TeamsSlackWhatsApp Business CloudServiceNowMonday.comAffinityAirtableAsproCloudAWS DynamoDBAzure Cosmos DBBaserowCalltouchCarrotQuestClickUpCrateDBData tableEnkodGristInSalesKitemakerLdapLoneScaleMailopostMicrosoft SharePointMicrosoft SQLMonica CRMМойСкладNocoDBNotionOkoCrm1СQuestDBQuick BaseRedisRoistatSeaTableServiceNowSignMeSMS.ruSnowflakeStackbyStepikStrapiSupabaseTimescaleDBTrueConfWebflowYCLIENTSYouTubeHaloPSAFreshdeskElastic SecurityFreshserviceHaloPSAHubSpotOmnideskSalesforceSyncroMSPTheHive 5UsedeskZammadZendesk