Client booking in chat with SMS reminders — hands-off

An in-chat assistant talks to the client, picks a time and books the appointment, keeps records in a sheet and sends the client an SMS reminder ahead of time.

  • Handles booking right inside the client chat
  • Suggests open slots and books the appointment
  • Keeps client records in таблица
  • Sends an Vonage reminder before the appointment
WebhookGoogle Sheets ToolHTTP Request ToolCal.com
Set it up for yourselfScriptera

How it works

To get Vonage notifications in Webhook, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Webhook Trigger (WhatsApp Input)
  2. Check: Switch: Confirm vs Chat Flow
  3. If yes: AI Booking Assistant (Dr Firas)
  4. Starts when: Send Response to WhatsApp
  5. If no: Retrieve Prospect Details
  6. Then: Normalize Booking Time (UTC Format)
  7. Then: Send Booking
  8. Then: Format Date for Readability (Display)
  9. Check: Check Booking Status (Success or Error)
  10. If yes: Webhook Response: Booking Confirmed
  11. Then: Mark Booking as Confirmed in Sheet
  12. If no: Webhook Response: Booking Failed
  13. Then: LLM: GPT-4o Chat Model
  14. Then: AI Conversation Memory
  15. Then: Create New Prospect in Google Sheet
  16. Then: Update Prospect with Booking Details
  17. Then: Fetch Available Time Slots
  18. Starts when: Trigger: Check Appointments Every Hour
  19. Then: Read Upcoming Appointments from Sheet
  20. Then: Filter Appointments Within Next 2 Hours
  21. Then: Send SMS Reminder
  22. Then: Mark SMS as Sent in Sheet

You can launch this Vonage + Webhook integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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