Complaints from comments into tickets with an owner and a deadline

The scenario finds complaints in post comments, opens tickets, assigns owners and escalates overdue ones to a manager.

  • Complaints caught from comments automatically
  • A ticket with an owner and a deadline
  • Overdue items escalated to a manager
  • Nothing lost in the comments
Google SheetsWebhookInstagramAnthropic
Set it up for yourselfScriptera

How it works

To connect botHelp and Google Sheets, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Schedule Trigger
  2. Then: Get Instagram Posts
  3. Then: Get Comments
  4. Check: Loop Over Comments
  5. Then: Capture Original Comment
  6. Then: Detect Complaint (Claude AI)
  7. Check: IF Complaint
  8. If yes: Get Team Members
  9. Then: Assign Ticket
  10. Then: Create Ticket (Google Sheet)
  11. Then: Notify Assignee (Slack)
  12. Then: Wait for SLA Check
  13. Then: Check Ticket Status
  14. Check: IF SLA Breach Near
  15. If yes: Escalate to Manager (Slack)
  16. If no: End (Non-Complaint Path)
  17. Starts when: Webhook

You can launch this botHelp + Google Sheets integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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