Customer chats from a messenger — as threads in your team chat

Customer messages from a messenger land in the team chat as separate threads, and the team's replies go back to the customers — the correspondence runs as one conversation.

  • Each customer gets their own thread in the team chat
  • A reply from the thread goes to the customer on its own
  • A new customer means a new thread automatically
  • The team works in its usual chat
SupabaseWhatsApp Business CloudTelegram
Set it upScriptera

How it works

To connect Microsoft Teams and Supabase, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Telegram Trigger
  2. Then: Filter messages that are replies in topics
  3. Check: If
  4. If yes: Get a row
  5. Then: Send message
  6. Then: Create a row
  7. Then: Send a Telegram message to topic
  8. Check: Merge
  9. Then: Set Telegram SuperGroupID
  10. Then: Get customer by phone
  11. Check: Merge1
  12. Then: Set Customer Name
  13. Check: Check existing conversation or not
  14. If yes: Send Telegram Message to existing topic
  15. If no: Create a Telegram Topic
  16. Then: Customer Details
  17. Then: Get existing customer details
  18. Starts when: WhatsApp Trigger

You can launch this Microsoft Teams + Supabase integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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