Early churn-risk detection from HaloPSA tickets

Each day the scenario scans HaloPSA tickets, spots signs of dissatisfaction, logs the churn risk to a sheet, and alerts the team in chat.

  • Concerning tickets are found automatically
  • Churn risk is logged to a sheet
  • The team is alerted right away
  • Unhappy customers don't get lost in the queue
Set it up for yourselfScriptera

How it works

To get asproCloud notifications in Telegram, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Schedule Trigger
  2. Then: Fetch Zendesk Tickets
  3. Then: Format Ticket Data
  4. Check: Check Negative Feedback
  5. If yes: Log Churn Risk to Sheet
  6. If yes: Send Slack Alert

You can launch this asproCloud + Telegram integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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