Handling stalled tickets: answers, reminds and closes on its own

Every day the scenario works stalled tickets: it finds answers in your knowledge base, replies to customers, nudges stale ones and escalates the hard ones to the team.

• Finds stalled tickets in Jira Software every day
• Looks for answers in Notion and similar tickets
• Replies to and closes resolved tickets
• Escalates the hard ones to the team in Google Chat

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