Incident triage: a prioritized ticket and an on-call page

The scenario receives an incident signal, drops duplicates, has AI assess severity, opens a prioritized ticket, pages the on-call for critical cases and notifies the team.

  • The ticket exists seconds after the signal
  • Duplicates don't spawn extra tickets
  • The on-call is only woken for genuinely critical cases
  • The team immediately sees a detailed card
WebhookJira SoftwarePagerDuty
Set it upScriptera

How it works

To get Mattermost notifications in Webhook, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Microsoft 365 Trigger
  2. Then: Extract & Validate
  3. Then: Idempotency Check
  4. Then: AI Brain (GPT-4o-mini)
  5. Then: Parse & Enrich
  6. Then: Create Jira Incident
  7. Then: Build Enhanced Card
  8. Check: P1/P2 Check
  9. If yes: Trigger PagerDuty
  10. Then: Post to Teams
  11. Then: Log Success
  12. Starts when: Webhook Response

You can launch this Mattermost + Webhook integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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