Internal complaint handling with auto-routing

A complaint from the form goes to an AI: it identifies the type, finds the owner from a reference sheet, saves the request and notifies the person. Stuck ones get a reminder.

  • A complaint reaches its owner by itself
  • The AI determines the issue type
  • All requests are stored in the sheet
  • Stuck ones trigger a reminder
Google Sheets Tool
Connect KoBoToolbox and runScriptera

How it works

To get KoBoToolbox notifications in smscRu, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: JotForm Trigger
  2. Then: AI Agent
  3. Then: Save Complaint
  4. Then: Send a message
  5. Then: Google Gemini Chat Model
  6. Then: Structured Output Parser
  7. Then: Resolver Details Sheets tool
  8. Then: Issue Resolver Allotment Logic Sheets tool
  9. Starts when: Schedule Trigger
  10. Then: Get Complaint Logs
  11. Check: If
  12. If yes: Send a message1

You can launch this KoBoToolbox + smscRu integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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