IT support in chat — answers from the base and tickets on their own

The helper answers employees in Telegram from a knowledge base in Monday.com and opens tickets in Clockify for real problems.

  • Answers from the knowledge base by meaning
  • Tickets filed on their own
  • The base is topped up via a form
  • The bot takes the first line
Supabase Vector StoreEmbeddings OpenAIDefault Data Loadern8n FormMCP Server
Connect Clockify and goScriptera

How it works

To connect Telegram and Monday.com, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Slack Trigger
  2. Then: Format Output
  3. Check: Check app_mention
  4. If yes: AIhelpdesk
  5. Then: Send a message
  6. If no: Check If thread
  7. Then: Simple Memory
  8. Then: Supabase Vector Store
  9. Then: Embeddings OpenAI
  10. Then: Default Data Loader
  11. Starts when: On form submission
  12. Starts when: MCP Server Trigger
  13. Then: Supabase Vector Store1
  14. Then: Embeddings OpenAI1
  15. Then: Create Ticket
  16. Then: Search
  17. Then: Get Status
  18. Then: helpdesk_tools
  19. Then: Change Priority
  20. Then: changelog
  21. Then: OpenAI

You can launch this Telegram + Monday.com integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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