Machine failure to ticket and an available technician in a minute
The scenario takes the failure signal from your equipment, opens a maintenance ticket, finds a technician who's online right now, and hands the ticket to them.
- The ticket is opened at the moment of failure, not an hour later
- The scenario checks who's actually online
- If nobody is free, it escalates to the emergency channel
- A severity threshold keeps minor blips from paging the team
Webhook
Slack
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