Machine failure to ticket and an available technician in a minute

The scenario takes the failure signal from your equipment, opens a maintenance ticket, finds a technician who's online right now, and hands the ticket to them.

  • The ticket is opened at the moment of failure, not an hour later
  • The scenario checks who's actually online
  • If nobody is free, it escalates to the emergency channel
  • A severity threshold keeps minor blips from paging the team
WebhookSlack
Set it up for yourselfScriptera

How it works

To connect Microsoft Teams and Webhook, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Receive IoT Machine Alert
  2. Check: Check Failure Threshold
  3. If yes: Create Jira Maintenance Ticket
  4. Then: Fetch Technician Channel Members
  5. Then: Prepare Technician Iteration Data
  6. Check: Loop Through Technicians
  7. Then: Select Final Available Technician
  8. Check: Check If Any Technician Available
  9. If yes: Send Technicians Alert (Active Tech)
  10. If no: Escalate to Ops Emergency Channel
  11. Then: Get Technician Presence Status
  12. Check: Check If Technician Active
  13. If yes: Format Technician Availability Result

You can launch this Microsoft Teams + Webhook integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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